quality function deployment by using fuzzy linear programming model

Authors

جلیل حسن قاسمی

دانشجوی کارشناسی ارشد مدیریت صنعتی، دانشکدۀ مدیریت، دانشگاه تهران، تهران، ایران عالیه کاظمی

دانشگاه تهراناستادیار مدیریت صنعتی، دانشکدۀ مدیریت، دانشگاه تهران، تهران، ایران مهناز حسین زاده

استادیار مدیریت صنعتی، دانشکدۀ مدیریت، دانشگاه تهران، تهران، ایران

abstract

quality of products and services is considered as a key factor for customer satisfaction. quality function deployment (qfd) is known as a critical tool for translating voice of customers to prioritize technical requirements of a production. the level of this satisfaction depends on the number of fulfilled requirements. it should be noted that this level varies according to the possible constraints. this paper aims to maximize customer satisfaction based on the possible limitations by using a fuzzy linear programming model. in this regard, customer requirements are prioritized by using fuzzy delphi method and then the problem is changed to a linear programming model considering to the possible relationships in qfd. the proposed model is used as a case study for construction industry. after runnig the model, the percentage of optimal performance for each of the technical production requirements is defined.

Upgrade to premium to download articles

Sign up to access the full text

Already have an account?login

similar resources

Using Linear Physical Programming in Optimizing Fuzzy Quality Function Deployment

Quality function deployment (QFD) is a customer-driven quality management and product development system for achieving higher customer satisfaction. It is necessary to determine relationships between customer requirements (CRs) and technical requirements (TRs), as well as correlation among the TRs themselves. Such data are usually ambiguous and fuzzy and people have different judgments about th...

full text

A Fuzzy Mixed-integer Goal Programming Model for Determining an Optimal Compromise Mix of Design Requirements in Quality Function Deployment

Quality function deployment is a well-known customer-oriented design procedure for translating the voice of customers into a final production. This is a way that higher customer satisfaction is achieved while the other goals of company may also be met. This method, at the first stage, attempts to determine the best fulfillment levels of design requirements which are emanated by customer needs. ...

full text

A new mixed integer linear programming model for product development using quality function deployment

Quality function deployment (QFD) is a product development process performed to maximize customer satisfaction. In the QFD, the design requirements (DRs) affecting the product performance are primarily identified, and product performance is improved to optimize customer needs (CNs). For product development, determining the fulfillment levels of design requirements (DRs) is crucial during QFD op...

full text

An Integrated Approach of Fuzzy Quality Function Deployment and Fuzzy Multi-Objective Programming Tosustainable Supplier Selection and Order Allocation

The emergence of sustainability paradigm has influenced many research disciplines including supply chain management. It has drawn the attention of manufacturing companies’ CEOs to incorporate sustainability in their supply chain and manufacturing activities. Supplier selection problem, as one of the main problems in supply chain activities, is also combined with sustainable development where tr...

full text

Fuzzy Linear Programming Using Multiattribute Value Function

FUZZY LINEAR PROGRAMMING USING MULTIATTRIBUTE VALUE FUNCTION Masahiro INUIGUCHI Hidetomo ICHIHASHI Hideo TANAKA University of Osaka Prefecture In this paper, a fuzzy linear programming problem is formulated under the assumption that a multiattribute value function is given, and its method of solution is proposed. The fuzzy linear programming problem in this paper is the unconstrained linear pro...

full text

A combined fuzzy linear regression and fuzzy multiple objective programming approach for setting target levels in quality function deployment

Quality function deployment (QFD) is a systematic process for translating customer needs into engineering characteristics, and then communicating them throughout the enterprise in a way to ensure that details are quantified and controlled. The inherent fuzziness of relationships in QFD modeling justifies the use of fuzzy regression for estimating the relationships between both customer needs an...

full text

Hosted on Doprax cloud platform doprax.com

copyright © 2015-2023